Discovery and design
- We explore, listen and observe.
- We capture your brand’s attributes and analyze customer insights with complete emotional independence.
- We define your brand’s profile with strategic direction, so it stands out and connects with customers- establishing a reassuring framework that makes future branding decisions easier.
This is your brand strategy.
- We delve into your customers’ journey from before they know you to long after the sale.
- We design your service and manage brand implementation at every point of contact.
- We ensure the execution of your brand experience is in line with your brand strategy.
This is your fully branded customer experience.
Meet Flavia
Flavia Engelmann has spent more than 25 years building global brands for blue-chip clients in a variety of sectors – unearthing insights, developing brand equities, defining brand strategies and implementing successful global rollouts.
While continuing to offer branding consultancy to SMEs in Switzerland, throughout Europe and overseas, she recently completed an Executive MBA and Certified Customer Experience Professional (CCXP) certification to broaden her perspective.
A true global citizen – born in New York, educated in Brussels, with stays in Rome, Barcelona and Paris, and fluent in four languages, international business is where Flavia thrives. And when she has time to herself, she loves to immerse herself in nature with little fear of extremes, putting her skills to good use in helping the environment.
Agencies
- Saatchi & Saatchi
- Ogilvy & Mather
- Lintas
- ParentiDesign
Degrees and Certifications
- Masters Degree in Economics at Université Libre de Bruxelles
- Executive MBA at Hult Intrernational Business School
- Certified Customer Experience Professional
Languages
- French
- English
- Italian
- Spanish
A selection of clients:
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